Service Processes
Step-by-step guides for processing your physical and demat share requests.
Physical Share Operations
Comprehensive guidelines for handling physical share certificates, including duplicate issuance, transmission, and transfer processes in accordance with the latest SEBI regulations.
1. Request for Duplicate Share Certificate
Procedure for issuing a duplicate share certificate in case the original physical certificate is lost or misplaced. Important Update (Jan 30, 2026): As per the new SEBI circular, a Letter of Confirmation (LOC) is no longer required. Shares can be transferred directly to your Demat account upon approval.
Lodge FIR / Police Complaint
File a police complaint for the lost certificate and obtain an acknowledgment.
Prepare Required Documents
Execute Affidavit (Form A) and Indemnity Bond (Form B). Publish a public notice in a newspaper if the value exceeds the prescribed limit.
Submit Form ISR-4
Submit the complete application using Form ISR-4 along with client master list (CML) of your demat account.
Direct Demat Credit
Upon verification, the RTA will directly credit the shares to your linked Demat account. (No LOC issued).
Required Forms
Regulatory Circulars
2. Transmission Upon Death of Shareholder
Procedure for legal heirs or nominees to claim physical or dematerialized shares upon the demise of the original shareholder. Latest SEBI Guideline (July 23, 2026): Framework simplified with revised monetary thresholds, introduction of Quick Transmission Processing (QTP) for low-value claims, combined legal documents, and a strict 21-day timeline.
Transmission Framework Tiers
1. Quick Transmission (QTP)
Limit: Up to ₹10,000 (Physical) / ₹30,000 (Demat)
For immediate relatives (parents, spouse, children, parents-in-law) when no nominee is registered.
Annexure-2 + Relationship Proof2. Simplified Documentation
Limit: Up to ₹10 Lakhs (Physical) / ₹30 Lakhs (Demat)
Simplified claim process. Probate of Will is no longer mandatory for processing.
Annexure-3 + Bond (4) + Affidavit-NOC (5)3. Above Threshold Claims
Limit: Exceeding ₹10 Lakhs (Physical) / ₹30 Lakhs (Demat)
Standard transmission process requiring legal succession documents.
Annexure-3 + Succession Certificate / WillDetermine Claim Category
Check the value of the securities based on the previous closing price to determine if the claim falls under QTP, Simplified, or Above Threshold limits.
Prepare Documents
Obtain a verifiable copy of the death certificate (copies with QR codes are accepted). Execute plain paper Annexure-2 for QTP, or notarized Indemnity (Annexure-4) and Combined Affidavit-cum-NOC (Annexure-5) for Simplified category.
Submit Form & Demat CML
Submit transmission request form along with the Demat account Client Master List (CML) of the claimant(s) and original physical share certificates (if any).
21-Day Processing & Direct Credit
The RTA will process and verify the claim within a maximum of 21 calendar days. Once approved, physical shares are converted and credited directly to the claimant's Demat account.
Required Forms (SEBI Annexures)
Note: The individual Affidavit and NOC forms have been combined into a single Affidavit-cum-NOC (Annexure-5) under the new guidelines.
Regulatory Circulars
3. Dematerialization of Physical Shares
Convert your physical share certificates into electronic format in your Demat account for safe keeping and easy trading.
Submit DRF to DP
Fill out a Dematerialization Request Form (DRF) and submit it to your Depository Participant (DP) along with original physical certificates.
DP Generates DRN
Your DP will verify the documents and generate a Dematerialization Request Number (DRN) in the depository system.
Documents Sent to RTA
The DP sends the physical certificates marked "Surrendered for Dematerialization" along with the DRF to Abhipra (the RTA).
Verification & Credit
Abhipra verifies the signatures and certificates. Upon successful verification, the electronic credit is confirmed to your Demat account.