Frequently Asked Questions

ECS or NACH is an electronic clearing system that facilitates direct credit of dividends into your registered bank account. It eliminates the risk of postal delays, loss in transit, or fraudulent encashment of physical dividend warrants. You can register for this by updating your bank details via Form ISR-1.

If you haven't received a declared dividend, please check if your bank mandate is updated. If you hold physical shares, send a letter to the RTA mentioning your Folio Number and company name, along with an updated bank mandate (ISR-1) and an original cancelled cheque. For demat shares, ensure your bank details are updated with your DP.

You need to file an FIR, execute an Affidavit (Form A) and Indemnity Bond (Form B), and submit Form ISR-4 to the RTA. As per the latest SEBI circular (Jan 30, 2026), upon successful processing, the shares will be directly credited to your demat account without issuing a Letter of Confirmation (LOC).

No, as per SEBI and MCA regulations, processing of physical transfer requests has been stopped (except for transmission and transposition). You must dematerialize your shares to effect any transfer. However, under the SEBI circular dated Jan 30, 2026, transfer deeds lodged prior to April 01, 2019, but rejected, can be relodged for direct demat credit.

Joint Holder Demise (Rule of Survivorship): In the event of the demise of one of the joint holders, the surviving holder(s) can transmit the shares by submitting a copy of the death certificate of the deceased. No other documentation (KYC, indemnities, or undertakings) is required from the surviving joint holders.

Sole Holder Demise: Under the SEBI circular dated July 23, 2026, claims are processed in three categories:

• Quick Transmission Processing (QTP): For claims up to ₹10,000 (physical) or ₹30,000 (demat) without a nominee. Immediate relatives (spouse, parents, children, parents-in-law) can submit a request-cum-undertaking on plain paper (Annexure-2) and relationship proof.
• Simplified Documentation: For claims up to ₹10 Lakhs (physical) or ₹30 Lakhs (demat). Requires Annexure-3, Indemnity Bond (Annexure-4), and Combined Affidavit-cum-NOC (Annexure-5). A Probate of Will is not mandatory under this limit.
• Above Threshold: For claims exceeding the simplified thresholds, requiring Annexure-3, Annexure-5, and a legal succession document (Succession Certificate, Probate of Will, Letter of Administration, or Legal Heirship Certificate).

Processing Timeline: Completed requests are verified and processed by the RTA within a maximum of 21 calendar days, and the shares are directly credited to the claimant's demat account.

While requests for split/consolidation of physical certificates are processed, the resultant shares will only be credited directly to your demat account as per current SEBI guidelines, eliminating the issuance of new physical certificates. You must submit Form ISR-4 along with your demat CML.