Frequently Asked Questions
Quick Answers to Your Queries About RTA Operations
Common Queries
Find answers to the most common questions regarding physical share transfers, dividends, dematerialization, and address changes.
Account & Information Updates
How can I change my registered address?
For Physical Shares: Send a written request signed by all shareholders (as per specimen signatures) to the RTA along with Form ISR-1, self-attested PAN card, and a valid address proof (Aadhar/Passport/Voter ID).
For Demat Shares: You must approach your Depository Participant (DP) where you hold your Demat account and submit their prescribed address modification form. The RTA cannot change the address for demat holdings.
How do I register a nominee for my shares?
To register a nominee for physical shares, submit Form SH-13 duly filled and signed to the RTA. To change an existing nomination or cancel it, submit Form SH-14. For demat shares, the nomination must be updated with your DP.
Dividends & Payouts
What is Electronic Clearing Service (ECS) / NACH?
ECS or NACH is an electronic clearing system that facilitates direct credit of dividends into your registered bank account. It eliminates the risk of postal delays, loss in transit, or fraudulent encashment of physical dividend warrants. You can register for this by updating your bank details via Form ISR-1.
I have not received my dividend. What should I do?
If you haven't received a declared dividend, please check if your bank mandate is updated. If you hold physical shares, send a letter to the RTA mentioning your Folio Number and company name, along with an updated bank mandate (ISR-1) and an original cancelled cheque. For demat shares, ensure your bank details are updated with your DP.
Share Certificates & Transfers
What is the procedure if I lose my physical share certificates?
You need to file an FIR, execute an Affidavit (Form A) and Indemnity Bond (Form B), and submit Form ISR-4 to the RTA. As per the latest SEBI circular (Jan 30, 2026), upon successful processing, the shares will be directly credited to your demat account without issuing a Letter of Confirmation (LOC).
Can physical shares still be transferred?
No, as per SEBI and MCA regulations, processing of physical transfer requests has been stopped (except for transmission and transposition). You must dematerialize your shares to effect any transfer. However, under the SEBI circular dated Jan 30, 2026, transfer deeds lodged prior to April 01, 2019, but rejected, can be relodged for direct demat credit.
How does transmission of shares work?
Joint Holder Demise: The surviving holder must submit a request letter, original share certificates, and a notarized copy of the death certificate.
Sole Holder Demise: Legal heirs or nominees must submit Form ISR-5, notarized death certificate, and applicable annexures (Affidavit/Indemnity). The shares will be directly transmitted to the claimant's demat account.
Can I split or consolidate my share certificates?
While requests for split/consolidation of physical certificates are processed, the resultant shares will only be credited directly to your demat account as per current SEBI guidelines, eliminating the issuance of new physical certificates. You must submit Form ISR-4 along with your demat CML.
Still Have Questions?
Our RTA compliance team is here to assist you with any specific queries regarding your shareholdings.
Contact RTA Support