Q.1. What is SPEED-e?
Ans. SPEED-e is a facility developed by NSDL which is a common infrastructure to enable the DPs to provide Internet based services to their clients. The investors subscribing to this facility can give instructions for delivery of securities to their DPs through the SPEED-e website viz; www.speed-e.nsdl.com thus eliminating the need to submit delivery instruction forms (paper) to their DPs. Investors can submit instruction forms from their own PC with Internet connectivity or through cyber café.


Q.2. How does SPEED-e work?
Ans. The demat account-holder can submit delivery instructions electronically using SPEED-e after the DP authorises the demat account-holder to operate its account. The DP downloads these delivery instructions in batches from SPEED-e and effects the same by importing into the NSDL DP-Module (DPM). The DP regularly uploads the response from the DPM to SPEED-e so as to update the status of the delivery instructions given by the demat account-holders. The SPEED-e users can monitor the status of such delivery instructions to ensure that their instructions have been executed.


Q.3. How can I, as a Demat Account-holder / Clearing Member benefit from SPEED-e?
A. The benefit offered by SPEED-e to a demat account holder / Clearing Member is the convenience of conducting demat account transactions under the comfort of an Internet connection from anywhere at anytime eliminating paperwork. Time and efforts for obtaining and submitting delivery instruction forms to your DP and submitting them to the DP everytime you sell securities are saved.


Q.4. How do I enroll/register for SPEED-e service?
Ans. NSDL demat account-holder (including a Clearing Member) desirous of operating its account through the Internet, on SPEED-e, first registers itself by submitting a registration request form. It is necessary that the DP [with whom the said account are held] is registered with NSDL for offering SPEED-e services.


Q.5. Can I access SPEED-e from a public terminal / cybercafe?
Ans. It is advisable to work from your own computer. Still, SPEED-e can be accessed from a public terminal/cybercafe as long as the computer meets the minimum configuration. The Users must take simple precautions like closing the browser after use, ensure that your key strokes are not captured by a software which can be replayed after you leave and deleting the temporary internet files. Smart Card Users will have to install the smart card reader in the computer before using SPEED-e. After using, you must remove the software and drivers that were installed for the smart card.

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Q.6. What to do if I forget my User-ID?
Ans. If you have forgotten your user-id, you cannot operate SPEED-e. If you are accessing SPEED-e using a password, you will have to re-register to use SPEED-e once again. You need to approach your DP to get your present User-Id revoked by quoting your Client Id before attempting to re-register. If you are a smart card based user, please contact your Depository Participant for your User-Id.


Q.7. Once I subscribe to SPEED-e, will that mean that my DP will stop accepting paper based instructions?
Ans. Availing of SPEED-e services is co-existent with the existing services provided by the DP and hence, does not seek to replace the existing services. SPEED-e seeks to add convenience to an end-user by leveraging the convenience and reach of the internet. An account holder subscribing to SPEED-e, therefore, CAN STILL CONTINUE issuing paper instructions to his DP. But, if an instruction is given through SPEED-e, there is no need to once again submit paper instruction.

Q.8. Can a Power of Attorney (PoA) holder operate my demat account through SPEED-e?
A. Yes, a Power of Attorney can operate your demat account. But, for subscribing to SPEED-e service the signatures of the original account holders are must. You may not find the need for a POA to operate your account as you can now operate your account from anywhere in the world.


Q.9. What is the difference between Smart-card based access to SPEED-e and password based access to SPEED-e?
Ans. Smart card access inherently is a superior access service to SPEED-e as compared to password access. The following are the additional benefits of having a smart card
> Higher security. Access based on "What you have - smart card" and "what you know - PIN" provides a digital signature to identify YOU. This authenticates that only the person possessing the smart card and knows the PIN has submitted the instruction.
> Transfer Securities to any account. No restriction of transfer only to pre-notified accounts.
> A single smart card can be used to access all your demat accounts with a Depository Participant.


Q.10. I have several Demat Accounts. Can I operate all those accounts? Can I use the same smart card for access?
Ans. You can operate all your demat accounts with a Depository Participant using a single smart card. If you have password based access, you will have to register separately for each account.


Q.11. How does one operate jointly held Depository Accounts through SPEED-e?
Ans. You have to nominate one individual as a Power-of-Attorney who would operate the joint account.


Q.12. How do I discontinue my registration to use SPEED-e service?
Ans. You can choose to discontinue from using the service. Password Users can simply select the "Discontinue" option in SPEED-e menu, while Smart-Card Users need to submit a form for discontinuation of service to the DP.

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